Take Advantage of Our Self-Service Content
Do you have technical questions or want to get technical advice for your Vector product? We will gladly support you in various ways.
Let VIA the Vector Intelligent Assistant help you to find the answer to your question in all self-service support resources.
The answers to the most frequently asked questions but also tips, tricks and workarounds for a large number of use cases are already found and noted down.
Video tutorials let you watch how we solve challenges and make more of your products.
Self-Service Support Resources
KnowledgeBase/FAQs
Do you have technical questions and need helpful answers? Our KnowledgeBase provides the most important FAQs around the clock. You find interesting instructions, articles, answers and hints on the most common support issues.
TechTutorial Videos
Get a best practice, concept or feature demonstrated directly on screen. Look at our a plethora of tutorial videos to get you use case done quickly and easily. See if we have your use case or question already covered in our TechTutorial YouTube channel.
Product Docs / Help
Documentation for our products is available online. It contains examples, use cases and of course GUI and API references. Enter our Help Center and choose your product.
Hardware-Related Support
You need to return hardware due to repair, incorrect delivery, shipping damage, scrapping or disposal? Please choose the respective link.
Learn more
Self-Learning Area
Training & Certification
Support Request
Many support questions can be answered by our self-service offerings. Sign in with your Vector ID to the Support Website and ask VIA, the Vector Intelligent Assistant.
If VIA cannot satisfy your request, it opens a support case for you.
You can also contact us to open a support case under https://vector.com/ToolSupport