vService helps you keep vehicles up to date and in operation. It gives you a comprehensive solution for aftersales diagnostics, software updates, and fleet monitoring - all under your control.
Combine over-the-air, remote, and in-person diagnostic applications in one system. Reduce effort, save time, and manage your vehicles efficiently.
vService is quick to configure and easy to use. It supports collaboration across all stakeholders and enables the exchange of knowledge and repair experience. You can also integrate it with your existing aftersales systems to keep your workflows consistent.
Key Benefits at a Glance
vService creates the conditions you need for agile transformation in aftersales. It already supports the next generation of software-defined vehicles (SDVs) today.
- Flexible: vService delivers fast diagnostics and straightforward software updates in aftersales - wired and over the air.
- Simple: One integrated tool for over-the-air and workshop use reduces cost and complexity.
- Integrated: Connect vService with your existing aftersales systems to keep workflows efficient.
- Independent: Control the creation and distribution of diagnostic data and repair content.
- Collaborative: Work across teams and partners throughout the aftersales process.
- Connected: Ready for connected and software-defined vehicles.
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Use Cases
Workshop Diagnostics
vService is a comprehensive solution for after sales diagnostics. It uses a collaborative platform that encourages service technicians to share knowledge during troubleshooting and repair. This reduces vehicle downtime, improves operational efficiency, and supports the people involved.
Automated health checks, guided troubleshooting, technical information, and a complete diagnostic toolbox support fast and accurate repairs. Remote collaboration helps ensure issues are resolved correctly the first time.
For wired connections, vService uses SAE J2534 and ISO D-PDU API standards. For over-the-air connections, it supports ISO/AWI Service-Oriented Vehicle Diagnostics (SOVD) or a custom vehicle API.
Software Updates
vService connects to Vector’s over-the-air (OTA) software update system or integrates with your existing update setup. Extend your OTA strategy to include over-the-wire delivery without adding a separate update system.
Choose the right transfer method for each update and recover failed OTA updates without duplicating campaigns or synchronizing data.
Remote Diagnostic Investigation
vService enables remote diagnostics so you can locate and resolve faults without traveling to the vehicle. Service history, condition data, and software status are combined with remote access, allowing experts to analyze issues and support technicians on site from their own workplace.
Web Applications
vService is a cloud-native aftersales solution for diagnostics and software updates. It includes two web applications, each aligned with the needs of diagnostic authors, aftersales teams, and service technicians.
vService.Author
vService.Author is your web application for developing diagnostic content.
Define vehicle models, create and integrate diagnostic sequences, and specify troubleshooting strategies and software updates. The tool supports you throughout the authoring process.
Deliver your diagnostic content continuously to the vService Cloud platform, so updates are available worldwide without delay.
Target Groups
- Service technicians in workshops
- Authors of diagnostic content and software update packages
- Test and verification engineers
- Employees in aftersales
Integrations
- Technical Information Systems: Access documents from your existing technical information systems.
- Software Update Management Systems: Integrate with your existing OTA systems and extend them with over-the-wire delivery.
- Safety Recalls: Retrieve open safety recalls for the connected vehicle.
- Digital Twin: Sync hardware, software, and service data with OEM databases.
- Dealer Management Systems: Sync job details with your dealer management system.
- Identity Providers: Enable user login and single sign-on via your corporate identity providers.
Connectivity
- Local: Connect directly to vehicles using a D-PDU API or J2534 compliant vehicle interface.
- Remote: Remotely connect to vehicles in the workshop with the vService Cloud-Gateway.
- Over-the-Air: Connect to vehicles from anywhere using SOVD.
FAQs
More Insights
Use these links to learn more about the platform vService is based on.
