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Software Platform Coaching

Our engineers work with you across your project, answering questions, supporting decisions, and helping you move forward in your daily work.
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Get targeted support when self-service is not enough. With Software Platform Coaching, Vector engineers work alongside you throughout your ECU development, combining hands-on expertise with direct access to the Vector Portal knowledge base.

Key Benefits at a Glance

Get fast answers first. If that’s not enough, work directly with our experts. 

  • Self-service that saves time 
    Access the Vector Portal with a growing knowledge base of engineering videos, technical guides, and FAQs for everyday questions. 
  • Answers for real project tasks 
    Get clear guidance on topics such as support requests, MICROSAR Classic features, software installation and updates or DaVinci configuration. 
  • Support and coaching combined 
    Software Platform Coaching brings together structured support and hands-on coaching in one service whenever documentation alone falls short. 
  • One service, worldwide availability 
    Use a single service type for all requests and benefit from fast responses from Vector teams in or near your time zone. 
  • Transparent and fair billing 
    Effort-based billing via your coaching budget. Issues caused by Vector software are not charged. 

Overview of Our Coaching Concept

Get fast answers with self-service and direct access to expert support when needed. Coaching Support combines knowledge base access with hands-on guidance - available worldwide, transparent and easy to use.

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From First Delivery to SOP

With Software Platform Coaching, we accompany your ECU development from the first delivery of the Vector software to the SOP, focussing on handling typical situations that may occur during ECU development. 

  • Troubleshooting: Our experts support you proactively, ensuring your embedded software runs reliably and delivers the results you expect. 

  • Setup: Getting started is easy. Our experts help you set up your embedded software and get your system running smoothly from the start. 

  • Update: Our experts guide you through each update, helping you apply new communication databases, diagnostic specifications, or similar changes smoothly to your project. 

  • Configuration: Configuration support is available to adapt our embedded software precisely to your project requirements and help you reach your technical objectives. 

  • Optimization: Performance tuning support helps you reduce memory usage and optimize runtime behavior based on our embedded software. 

Flexible Services. Clear Control.

Vector offers a flexible service budget based on Service Points that you can use across your project. This gives you a clear and scalable way to access the support you need, when you need it. 

Your Coaching Budget is managed through Service Points and can be used for selected services that support your daily work and project progress. These include Software Platform Coaching, Software Platform Workshops, Getting Started Packages, as well as dedicated remote training, e‑learning, and blended learning formats for AUTOSAR and specific solutions. Training courses from the academy and on‑site sessions are not part of this offer. 

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Whether you’re exploring options or already planning your next steps, share your requirements with us. We support you in finding the right solution.